Refund policy

30-day returns and UK cancellation rights

For most goods bought online, you have a legal right to tell us that you wish to cancel within 14 days after receiving them, then another 14 days to return them. AMPANOVA extends the return-request window to 30 days after receipt.

We provide a prepaid return label and do not deduct return postage from your refund. For a statutory cancellation, we also refund the standard outbound delivery charge; any extra amount paid for a premium delivery method is not refundable.

To start a return, contact contact@ampanova.shop. We will provide a prepaid label and routing instructions. When we direct you to return by post, use:

AMPANOVA LIMITED
Unit 2, Mansfield i-Centre
Hamilton Way, Oakham Business Park
Mansfield, Nottinghamshire
NG18 5BR
United Kingdom

Please contact us before posting so we can provide your prepaid return label and routing instructions. This does not make statutory cancellation or fault rights conditional on our prior approval. We do not deduct return postage from your refund.

Faulty, damaged or not-as-described goods

Please inspect your order when it arrives and contact us promptly if an item is faulty, damaged on arrival, not as described or incorrect. Depending on the circumstances, statutory remedies may include a refund, repair, replacement or price reduction. This policy does not limit your statutory rights.

Condition and diminished value

You may inspect goods as you would in a shop. If handling beyond what is necessary to establish the nature, characteristics and functioning of the goods reduces their value, we may reduce the refund by the amount of that loss in value. For opened filament, any reduction will be assessed case by case; opening alone does not determine the reduction. This does not apply to goods that are faulty, damaged on arrival or not as described.

Exceptions

Certain statutory exceptions may apply, including to some personalised, perishable or sealed hygiene goods. Contact us if you are unsure. Sale items are covered by applicable statutory cancellation and fault rights. Gift cards cannot be returned except where required by law.

Exchanges

The fastest way to exchange an eligible item is to complete the return and make a separate purchase once the return is accepted.

Refund timing

For a change-of-mind cancellation, we will refund without undue delay and no later than 14 days after we receive the returned item or evidence that it was sent back, subject to your legal rights.

For a refund following statutory rejection of faulty goods, we will refund without undue delay and no later than 14 days after we agree that you are entitled to it.

Refunds are made to the original payment method unless you expressly agree otherwise. Your bank or card provider may take additional time to show the payment.